Explore our FAQs for details about sessions, preparation, participation requirements and bookings, so you can arrive informed and ready to begin.
What is contrast therapy?
Contrast therapy involves alternating heat and brief cold exposure, with time to rest between rounds. At Ignite, the experience brings together a traditional Finnish dry sauna, cold plunges or a cold rinse, and a social space where you can unwind.
Move at your own pace within the session guidelines. Exposure limits are maximums, not targets. You may shorten a round, skip an activity or stop at any time.
IS IGNITE SUITABLE FOR BEGINNERS?
No previous experience is needed, but every participant must meet our age, medical and other participation requirements.
Our team will introduce you to the space and explain the session guidelines. An instructor-led session offers a structured introduction to heat, cold and rest. You do not need to complete every round or match another guest’s pace.
WHAT DOES AN IGNITE RESET SESSION INCLUDE?
Move through two sauna rounds totalling up to 40 minutes, paired with 2–3 cold plunges lasting 30 seconds to 3.5 minutes each, or opt for a cold rinse. Then unwind in our social space, with time to relax, reconnect and reset.
Your session includes time for rinsing, transitions between heat and cold and rest. Session duration does not mean continuous heat or cold exposure.
WHAT SESSION LENGTHS CAN I CHOOSE?
Choose a 60-minute instructor-led Ignite Reset session or a 75- or 90-minute self-led session.
They do not increase the permitted heat or cold exposure limits.
All three Ignite Reset options are $59 per person, plus applicable taxes.
WHAT’S THE DIFFERENCE BETWEEN INSTRUCTOR-LED AND SELF-LED SESSIONS?
An instructor-led session follows a structured flow, with guidance through heat, cold and rest.
A self-led session allows you to move through the ritual independently, within the session guidelines. Our team is available for questions, but your booking does not include continuous individual supervision.
DO I HAVE TO USE THE COLD PLUNGE?
No. You may choose a cold rinse or skip cold exposure altogether. You can decline or stop any activity at any time.
Suggested exposure times are not instructions to continue despite discomfort or symptoms. Follow staff directions and remain within your own limits.
CAN I BOOK A SAUNA-ONLY SESSION?
Yes. Enjoy up to 30 minutes in our traditional Finnish dry sauna, taking breaks as needed. Afterwards, unwind in our social space, with time to relax, reconnect and reset.
A single sauna session is $39 per person, plus applicable taxes. Standalone cold-plunge-only sessions are not available.
WHAT DOES A PRIVATE SUITE BOOKING INCLUDE?
A Private Suite booking reserves exclusive use of the suite’s sauna and cold plunge during your confirmed booking time, for the purchased party size, up to four participants and subject to approved occupancy limits.
Please select the correct party size when booking. Every attending guest must be registered, meet the participation requirements and complete their own intake, Terms acceptance and separate Waiver Agreement.
These requirements also apply when the purchaser is not attending. A private booking does not include continuous personal supervision.
Visit The Experience page for current Private Suite options and pricing.
CAN I COME ALONE OR WITH FRIENDS?
Both are welcome. Come alone for time to yourself or book with friends to share the experience.
Public sessions use shared facilities. Please respect other guests’ privacy, personal space and safety, and follow staff directions. Never pressure someone to enter the heat or cold, stay longer or exceed their limits.
For an experience reserved for your group, explore the Private Suite.
WHAT SHOULD I BRING?
Bring a swimsuit, a reusable non-glass water bottle and a waterproof bag for wet swimwear.
Swimwear is required in the sauna and cold plunge. Up to two towels are provided, and filtered water stations are available for refills.
Please remove outdoor shoes at check-in. You may bring clean indoor slides or water shoes, but remove all footwear before entering the sauna or cold plunge.
Visit Your First Visit for full preparation details.
IS THERE A MINIMUM AGE TO PARTICIPATE?
Yes. All participants must be 18 years of age or older.
This requirement applies to every guest, including Private Suite guests and anyone attending a complimentary visit or using a session purchased by someone else.
WHAT MEDICAL REQUIREMENTS APPLY?
Under Ignite’s participation policy, you must not participate if you are pregnant, breastfeeding, have epilepsy or have a history of fainting. Medical clearance does not override these exclusions.
For any other medical condition, cardiovascular concern or medication that may affect your response to heat or cold, or if you are uncertain about your suitability, consult a physician and obtain medical clearance before participating. Do not participate against medical advice.
Medical clearance does not eliminate risks or guarantee admission where a safety concern remains. Provide accurate, current intake information and update our team before participating if relevant circumstances change.
Ignite offers recreational wellness services. Our staff do not provide medical assessment, diagnosis, treatment, medical supervision or medical clearance. No particular health, recovery or fitness result is guaranteed.
DOES EVERY GUEST NEED AN ACCOUNT AND WAIVER?
Yes. Every participant must create their own account, complete the required intake, acknowledge having reviewed the Privacy Policy, personally accept the Terms of Use and Services, and separately accept the Waiver Agreement before admission.
This applies to paid and complimentary visits, every Private Suite guest and anyone attending using a session purchased by someone else.
A purchaser cannot accept another adult’s waiver. Booking or paying for a guest does not complete that guest’s participation requirements.
CAN I USE MY PACK TO BRING A GUEST?
Sharing is permitted only where expressly allowed by your pack’s purchase conditions. Packs are service-specific unless the accepted offer states otherwise.
Each attending guest must have their own account, be registered for the session and complete their own intake and legal acceptance requirements. Please inform invited guests of these requirements before their visit.
WHEN SHOULD I ARRIVE, AND WHAT HAPPENS IF I’M LATE?
Please arrive 10 minutes before your scheduled start time to check in, complete any required documents and get changed.
Late admission is permitted only where safe and operationally feasible. Your booking ends at the original scheduled time.
If you have not checked in within 15 minutes after your scheduled start time, your booking is treated as a no-show and the session or credit used for that booking is forfeited without refund.
For a Private Suite reservation, this applies if no member of the booked party has checked in within that period.
WHAT IS YOUR CANCELLATION AND NO-SHOW POLICY?
Cancel at least 12 hours before an Ignite Reset or sauna-only session, or at least 24 hours before a Private Suite reservation, to have the applicable booking credit or session restored in accordance with your purchase conditions.
Restoration does not entitle you to a cash refund or extend any lawfully applicable expiry date unless expressly stated otherwise.
Late cancellations and no-shows forfeit the session or credit used for the booking, without refund. For Private Suite reservations, this applies to the entire reservation.
If you have not checked in within 15 minutes after your scheduled start time, the booking is treated as a no-show. For a Private Suite reservation, this applies if no member of the booked party has checked in within that period.
STILL HAVE QUESTIONS?
Contact customerrelations@ignitesaunacoldplunge.ca for help with sessions, bookings, purchase conditions or preparation.
Visit The Experience for service and pack details, and Your First Visit for arrival and preparation information.