Ignite Sauna & Cold Plunge Inc. (“Ignite,” “we,” “us” or “our”) handles personal information when you visit https://www.ignitesaunacoldplunge.ca, use our apps, contact us, subscribe to updates, create a customer account, book sessions or purchase our services.
This policy explains our privacy practices for our website, studio services and booking tools, including Mariana Tek and any Ignite booking application we make available. This Privacy Policy should be read alongside Ignite’s Terms of Use and Services, the applicable purchase or session booking conditions, and the separate Waiver Agreement.
This Privacy Policy applies to our website and our mobile apps.
Information We Collect and Store
Personal information is information that identifies you or can reasonably be connected to you.
Depending on your interaction with Ignite, we collect:
- Contact information, including your name, email address, telephone number, city and billing address.
- Account information and preferences supplied when registering or updating your profile.
- Booking records, including reservations, attendance, waitlists, cancellations and guests.
- Purchase records, including payment details, refunds, memberships, session packs, credits and gift cards.
- Completed Waiver Agreements, acknowledgements and consent records
- Information provided through inquiries, feedback, surveys or requests for assistance.
We identify required and optional information when collecting it and limit collection to information reasonably needed for the stated purpose.
Information you provide
Customer accounts. When you register through our booking system, we collect or receive information needed to manage your account and requested services.
Newsletters and updates. When you subscribe, we collect the contact information you submit and record your communication choices.
Correspondence. When you contact us, we use your contact details and message to respond, provide assistance and maintain relevant records.
Promotions. If we offer a contest, referral program or joint promotion, we explain any additional information collected and any participating organization that receives it.
Guest information. If you provide another person’s details, ensure you have authority to do so. Providing a guest’s information does not automatically subscribe that person to marketing.
Third-Party Login (Integrated Services)
Where available, you may choose to register for or access Ignite’s website, booking platform or customer application through an account provided by a third party (an “Integrated Service”). If you choose this option, we may receive and store information made available by that Integrated Service, such as your name, email address, account identifier and profile picture, depending on the permissions you grant and your account settings. We use this information to create or authenticate your Ignite account, provide the services you request and otherwise handle it in accordance with this Privacy Policy. You should review the Integrated Service’s terms, privacy policy and permission settings before connecting your account. You may manage or revoke the connection through that provider’s settings, although doing so may affect your ability to sign in using that method.
Cookies and automatically collected information
When you visit our website, booking platform or customer application, we and our service providers may automatically collect certain information, including your IP address, browser type, device information, access times, referring website, and the pages, content and features you access or interact with.
We may collect this information through cookies, session identifiers, server logs, web beacons and similar technologies. These technologies help us recognize returning users, maintain login sessions, remember preferences, support bookings, protect account security, troubleshoot issues, and understand and improve how our services are used. Where enabled, email tracking technologies may also tell us whether you open a message or click a link.
Third-party analytics and advertising providers may use cookies or similar technologies to collect information about your interaction with our website and advertisements. Their handling of information is also governed by their own privacy policies.
You can manage cookies through your browser settings and, where available, our website’s consent controls. Blocking or disabling certain cookies may affect login, booking and other website functions.
How we use information
We use personal information to:
- Manage accounts, bookings, check-ins, waitlists and customer support.
- Process purchases, memberships, credits, refunds and payment disputes.
- Send receipts, confirmations, booking changes and service notices.
- Administer Waivers and relevant participation requirements.
- Respond to safety incidents and accommodation requests.
- Protect our systems, investigate suspected fraud and resolve disputes.
- Meet legal, accounting and insurance requirements.
Marketing and advertising
We may send opening updates, offers, events and service information in accordance with applicable consent requirements. Marketing choices are separate from accepting a Waiver Agreement or purchasing services.
You may unsubscribe using the instructions in our messages or by contacting us at optout@ignitesaunacoldplunge.ca
We honour unsubscribe requests within the legally required period. Necessary booking notices and receipts may continue after you unsubscribe from marketing.
Ignite Sauna & Cold Plunge Inc. may use third-party analytics and advertising tools to measure traffic and usage trends on our services.
SMS Messaging Terms
By opting in, you agree to receive recurring automated text messages from Ignite at the mobile number you provided. Messages may include appointment reminders, order updates, account alerts, promotional offers, customer support follow-ups, change in operational days or hours and receipts. Consent to receive these messages is not a condition of any purchase.
Message Frequency
You may receive up to 4 messages per week. Message frequency may vary depending on your activity, sessions booked and interactions with us.
Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
How to Opt Out and Get Help
You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at: ahmad@ignitesaunacoldplunge.ca
Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.
Health and Fitness Data
If you choose to enable Workout Metrics and grant permission through Health Connect on Android or Apple Health on iOS, our app accesses health and fitness data, such as heart rate and calories burned, solely to display workout metrics for your classes.
This data is accessed and processed on your device. It is not transmitted to, stored, or retained by us or our app provider. We do not sell this data, share it with third parties, or use it for advertising. The uses and restrictions described in this section apply specifically to health and fitness data accessed through this feature.
You can revoke the app’s access at any time through the permissions settings in Health Connect or Apple Health.
Our use of information received from Health Connect complies with Google’s applicable Health Connect permissions policy, including its Limited Use requirements.
Mariana Tek and Payment services
Ignite uses Mariana Tek, part of Xplor, to support customer accounts, reservations and studio administration. Information entered through its booking tools is processed to provide the services you request.
Authorized Ignite personnel can access information made available through our studio account as needed to administer customer relationships, bookings and purchases. The information available depends on the platform’s configuration and staff permissions.
Payment details are processed by our payment provider, Stripe. Ignite receives transaction information needed for billing, refunds, reconciliation and disputes.
Where Mariana Tek processes information on Ignite’s behalf, Ignite remains responsible for its handling of information under our control. Providers may also process certain information for their own purposes, as described in their applicable notices.
Provider privacy information is available at:
Other service providers
We use providers for functions such as website hosting, communication delivery, technical support, accounting and information storage.
We limit access to information needed for their work and require appropriate confidentiality and security protections for information processed on our behalf.
Public content and external services
Information you choose to publish in a review, social-media comment or other public forum may be visible to others. Avoid including sensitive information in public posts.
External websites and social platforms operate under their own privacy policies. Review those policies before supplying information to them.
Business transfers and legal disclosures
We may disclose information where legally required or otherwise permitted, including in connection with valid legal requests, emergency assistance, insurance matters or the establishment or defence of legal claims. We limit disclosures to information appropriate to the circumstances.
A proposed sale, merger or transfer of Ignite’s business may involve personal information where permitted by law and subject to appropriate confidentiality, use restrictions and required notices.
Retention and deletion
We retain information only as long as reasonably necessary for its identified purpose and applicable legal requirements. Relevant considerations include active bookings, unused credits, accounting obligations, waiver records, insurance matters and disputes.
You may request account closure or deletion by contacting us at
ahmad@ignitesaunacoldplunge.ca
Some records may need to remain for lawful retention purposes. We explain applicable limitations and coordinate requests with providers where appropriate.
Closing an account does not automatically cancel a membership or other payment obligation; cancellation requests must also follow the applicable purchase terms.
Security
We use safeguards appropriate to the sensitivity of the information, including access restrictions and suitable organizational, physical and technical measures.
No system provides an absolute security guarantee. Keep your account credentials confidential and contact us promptly if you suspect unauthorized access. Change your password immediately if you feel it has been compromised.
We investigate privacy incidents and provide notifications and reports where required by law.
Access, consent, and complaints
You may request access to your personal information, ask for corrections, withdraw consent or raise a privacy concern by contacting us.
We may verify your identity before acting on a request. We respond within applicable legal timelines and explain any lawful restriction or refusal.
Withdrawing consent may affect a service if the information is necessary to provide it. Declining optional marketing does not prevent you from booking.
Changes to this policy
Ignite reserves the right to amend or update this Privacy Policy at any time. Revised versions will be posted on our website with an updated effective date and will take effect on that date. We will make reasonable efforts to communicate changes we consider material, in our discretion, through email or notices on our website.
You are responsible for reviewing this Privacy Policy periodically. Your continued use of our website, booking platform, customer applications or services following an update constitutes acknowledgement of the revised Policy. Where required by applicable law, we will obtain additional consent before using or disclosing personal information for a new purpose.
Contact us
Ignite Sauna & Cold Plunge Inc.
Email: customerrelations@ignitesaunacoldplunge.ca
Effective Date October 2026